Privacy Policy

Who we are

This website, www.theroyalbutler.co.uk, is run by Grant Harrold, The Royal Butler (“we”, “us”), 4th Floor, 80–81 St Martin's Lane, London WC2N 4AA. We are the controller of the personal information described in this policy.

If you have any questions about this policy or how we use your information, please email marketing@theroyalbutler.co.uk.

Information we collect

When you send an enquiry. Our contact form asks for your name, email address, the type of enquiry, your message and, if you choose to give it, your organisation.

When you email us. We receive your email address and anything you include in your message.

When you visit the website. Our hosting provider automatically records technical information such as your IP address, browser type and the pages you request, for security and to keep the site running. We also use privacy-friendly analytics that count visits and page views without using cookies or identifying you personally.

How we use your information

We use the information you give us to:

• reply to your enquiry and arrange any work, booking or appearance you ask about;
• keep a record of our correspondence with you;
• keep the website secure and understand, in general terms, how it is used.

We rely on our legitimate interests in responding to enquiries and running our business, or on taking steps at your request before entering into a contract with you. We will not send you marketing emails unless you have subscribed to our newsletter.

Newsletter

Our newsletter is published on Substack. When you subscribe through this website you are taken to Substack to confirm your subscription, and Substack holds your email address under its own privacy policy. You can unsubscribe at any time using the link in any newsletter email.

Who we share it with

We do not sell your information. We only share it with service providers who help us run this website:

• Vercel, which hosts the website;
• our website developer, BKA Digital, and its email provider Resend, which deliver contact form messages to our inbox;
• Sanity, which stores and serves the blog content and images;
• Substack, which runs our newsletter.

Some of these providers are based in, or use servers in, the United States. Where your information is transferred outside the UK, it is protected by appropriate safeguards such as the UK–US Data Bridge or the UK International Data Transfer Addendum.

We may also share information if the law requires us to.

Cookies and similar technologies

This website does not use advertising or tracking cookies, and our analytics do not use cookies. If you close the newsletter pop-up, your browser stores a small note so it is not shown again for a while.

Some blog posts include YouTube videos. These use YouTube's privacy-enhanced mode, but YouTube may set cookies once you play a video. Links to our social media pages take you to those sites, which have their own privacy policies.

How long we keep it

We keep enquiries and related correspondence for up to 12 months after our last contact with you, or longer if we go on to work together and need the records for accounting or legal reasons.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct or delete it;
• object to, or ask us to restrict, how we use it;
• ask us to transfer it to you or another organisation.

To use any of these rights, email marketing@theroyalbutler.co.uk. There is no charge and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.